This is a courtesy translation. If it differs from the Spanish version, the Spanish version prevails.

Terms of service

Last updated: 24 September 2026

These terms govern the use of Repónlo, the online service of Consultoría EHERO S.L.U. (tax ID B72671100, Rúa Emilia Pardo Bazán 25 A2, 36204 Vigo, Spain) for managing vending machines. By creating an account you accept them.

1. Who it is for

Repónlo is a service for professionals and businesses that operate vending machines. Whoever creates the account declares that they do so on behalf of their company or as a professional, and that they are of legal age. It is not a consumer service.

2. Your account and your team

• The sign-up details must be true and your email one you read: service notices reach you through it.
• You are responsible for keeping your password safe and for what is done with your account.
• You can invite other people and give them permissions. You are responsible for whom you invite and what each of them can do.

3. Free plan

With the free plan you can have one active machine, with all features and no time limit. If we ever change its terms, we will give at least 30 days' notice.

4. Paid plans

• There are three monthly plans, depending on the maximum number of active machines: up to 5 machines, €19; up to 15, €39; and up to 50, €79. Prices do not include VAT.
• They are bought and paid for in the consultoriaehero.com shop and renew every month, with the same payment method, until you cancel them.
• No commitment. You can cancel whenever you want. The plan stays active until the end of the month already paid and periods already started are not refunded.
• Upgrading applies as soon as you pay the difference proportional to what is left of the current month. Downgrading applies at the next renewal.
• If a payment cannot be collected and is not settled, or if you cancel, the account goes back to the free plan. Nothing is deleted: your data is still there and you can download it.
• We may change prices with at least 30 days' notice. The change applies from the renewal following that period, and if you do not agree you can cancel beforehand.

5. Your data

• The data you enter in Repónlo is yours. You can download all of it whenever you want from Settings, in CSV files.
• We only use it to provide you with the service. We do not sell it or pass it on to anyone.
• If you want to close your account, write to info@consultoriaehero.com from the account's email. You will have 30 days to download your data and then we will delete it, also from the backups when these are renewed, except what the law requires us to keep, such as invoices.
• Shared catalogue. When you look up a barcode, Repónlo checks it in its shared product catalogue. If you turn on the sharing option (it comes turned off), the products you add contribute their code, name, format and brand to that catalogue, without any data about your company, and other users can see them. Prices, costs, sales and data about your machines are never shared. You can turn the option off whenever you want.
• Shared catalogue photos. Some photos offered by the catalogue come from Open Food Facts, under a CC BY-SA licence; Repónlo shows their credit next to the photo. If you also turn on «Also contribute my photos» (another box, off by default), the photos you take of your products are offered to the catalogue: they arrive reduced and without the file's hidden data, such as the location or the phone model, and are not published until we review them. By turning it on you allow us to publish them in the catalogue so that other users can see them on their product cards. The photo must show only the product: no people, number plates or anyone's data; otherwise we discard and delete it. You can turn it off whenever you want and ask us to withdraw a photo already published: it leaves the catalogue and, in the check run every day, the product cards of the users who used it.

6. Acceptable use

You may not use Repónlo for anything illegal, try to access other accounts' data, test its security without our permission, deliberately overload it or resell access without an agreement with us.

7. Availability and support

We work to keep Repónlo always available, but there may be downtime for maintenance, which we will try to carry out outside usual hours, or due to incidents. We make regular backups. Support is provided by email, on working days.

Repónlo evolves: we may add, change or withdraw features. If we withdraw an important feature from a paid plan, we will give advance notice.

8. Liability

Repónlo is a support tool. Load lists, forecasts, margins and cash reconciliations are calculated with the data you enter and are indicative. You decide what to do with them and you are responsible for the accuracy of your data and for your tax and accounting obligations.

Except in cases of wilful misconduct or gross negligence, our liability to you for any reason is limited to what you have paid us for the service in the twelve months prior to the event giving rise to it. We are not liable for loss of profit or indirect damage.

9. Suspension

We may suspend an account that seriously breaches these terms or that puts the service or other users' data at risk. Except in urgent cases, we will notify you beforehand and give you the opportunity to put it right and download your data.

10. Changes to these terms

If we change these terms significantly, we will tell you by email at least 30 days in advance. If you do not agree, you can cancel your plan and close the account before they come into force.

11. Applicable law

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Vigo.

12. Personal data processing agreement

This section is the data processing agreement required by article 28 of the General Data Protection Regulation (GDPR). Your company is the controller of the personal data it stores in Repónlo and Consultoría EHERO S.L.U. is the processor.

12.1. Subject matter and duration

We process the personal data your company includes in the application (for example, the name and email of the people in its team or the contact details of its suppliers) only to provide it with the service: storing it, displaying it, making backups and sending the emails the application generates. The agreement lasts as long as the service.

12.2. Our obligations

• Process the data only on your instructions, which are these terms and the use you make of the application, and never for our own purposes.
• Ensure that the people who may access it are bound by confidentiality.
• Apply appropriate security measures: encrypted communications, separation of each company's data, passwords not stored in plain text, restricted access to the servers and backups.
• Help you respond to requests from people exercising their rights and meet your own security obligations.
• Notify you without undue delay, and in any case within 48 hours of becoming aware of it, of any security breach affecting your data.
• Make available to you the information needed to demonstrate that we comply with this agreement.

12.3. Sub-processors

You authorise us to use these providers: OVH SAS (hosting, in France) and Zoho Corporation B.V. (sending emails, from the European Union). We require them to meet the same data protection obligations. If we add or change any, we will notify you beforehand so that you can object.

12.4. When it ends

When the service ends you will be able to download your data for 30 days. After that we will delete it, unless a law requires us to keep some of it.